Vb11's Terms & Conditions

These Terms & Conditions apply to the vb11 platform and all associated services. By visiting the vb11 website, creating an account, making a deposit, or playing any game, you automatically agree to these terms.

Vb11 reserves the right to update these terms and conditions at any time. Any changes will be clearly communicated on the site. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

• Vb11 is an international online gaming and Sports Betting platform.
• These terms and conditions are available in both English and Bengali. In case of any conflict, the Bengali version shall prevail.
• By using vb11's services, you confirm that doing so is lawful in your jurisdiction.
• Operating an account on behalf of or in the name of a third party is strictly prohibited.

Registration on vb11 is completely free. Each person is allowed only one account. If multiple accounts are found under the same person, all accounts will be suspended and the balance may be forfeited.

All information provided at registration must be accurate and truthful. vb11 reserves the right to close any account created with false or misleading information.

• You must provide your correct name, address, phone number, and email at the time of registration.
• Keeping your account password confidential is your responsibility.
• Sharing or selling your account to anyone else is strictly prohibited.
• To make a withdrawal, you must complete KYC verification by submitting a national ID or passport.
• The verification process is typically completed within 24 hours.

You must be at least 18 years old to register and use any of vb11's services. Use of vb11 by minors is strictly prohibited.

• Any account found to belong to someone under 18 will be closed immediately.
• All funds deposited under a minor's name will be forfeited.
• Parents and guardians are urged to keep children away from this platform.

Vb11 supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. All financial transactions are processed through secure, encrypted channels.

• Deposits are typically credited to your balance instantly.
• Withdrawals are typically processed within 15 minutes to 1 hour.
• Large withdrawals may require additional verification.
• Withdrawals must be made through the same method used for the deposit.
• Failed transactions are automatically refunded within 24 hours.

Vb11 regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which are clearly stated on the offers page. Please read them carefully before claiming any bonus.

• Welcome Bonus: For new users only, applicable on the first deposit.
• Wagering Requirement: To withdraw a bonus, a specific wagering requirement must be met — typically 10–30 times the bonus amount.
• Bonus Validity: Each bonus has a set expiry period. Any unused bonus will be forfeited once the validity period ends.
• Multiple Bonuses: It may not be possible to have multiple bonuses active at the same time.
• Your account must be fully verified to be eligible for bonuses.
• Accounts found to have claimed bonuses fraudulently will be closed.

Vb11 has its own rules governing both Sports Betting and casino gaming. All games and betting services are operated through third-party providers who are independently audited.

• All bet outcomes are final and non-reviewable, unless there is a clear technical error.
• Bets will be refunded if a match is cancelled or abandoned.
• Vb11 reserves the right to void any bet placed at odds that were incorrectly displayed due to a technical error.
• Any bet found to be connected with match-fixing or manipulation will be voided.
• Using multiple accounts to claim bonus benefits is strictly prohibited.
• Accessing the platform from restricted regions via VPN or proxy is strictly prohibited.

Vb11 may suspend or permanently close an account for any of the following reasons:

• Violation of any part of these terms and conditions.
• Registration with false or incomplete information.
• Operating multiple accounts.
• Fraudulent or suspicious transactions.
• Under 18 years of age.
• Threatening or abusive behavior.

You can close your account at any time by contacting our support team. Even after closure, any valid balance can still be withdrawn — unless the account was closed due to a terms violation.

Vb11 believes gaming is entertainment — not a habit or addiction. That's why we actively provide responsible gaming tools and features.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a set period or permanently.
• Reality Check: You will be reminded periodically of how long you have been playing.
• Support: If you run into any issues with gaming, our team is always here to help.

Your personal information is collected, stored, and used in accordance with vb11's Privacy Policy. We never sell your data to third parties.

• All personal data is protected by SSL encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• Information may be disclosed to authorities when required by law.
• For more information, visit our Privacy Policy Read.

Vb11 may update these Terms & Conditions — in part or in full — at any time. Any changes will be published on the site and communicated to your registered email address.

If you have any questions or concerns about these terms, please get in touch with us:

• Email: support@vb11.biz
• Live Chat: Available 24/7 from any page on the site
• Response Time: Usually within 3 minutes