Gaming is for fun — not stress. vb11 believes every player can game responsibly, and we're always here to support you on that journey.
Online gaming is a form of entertainment — it should never be seen as a financial solution or a source of income. At vb11, responsible gaming isn't just a policy; it's the foundation of everything we do.
We want every gaming session to be enjoyable — free from fatigue, frustration, or pressure. That's why we've built a range of tools to keep you in control at all times.
Responsible Gaming It means playing with full awareness — sticking to your budget, respecting time limits, and seeking help when needed. vb11 is with you at every step.
Remember: Chasing losses by placing bigger bets is a warning sign. If this sounds familiar, stop and reach out to us.
Strictly prohibited for anyone under 18. Every account is verified.
Set your own daily, weekly, and monthly deposit limits.
Decide how long you want to play. Once the time limit is reached, you'll automatically receive a break notification.
Temporarily or permanently close your account whenever you need to.
If you notice these signs, it's important to act early
Follow these guidelines to keep gaming enjoyable every time
Set your budget before you start. Decide how much you're willing to spend each session before you start, and stick to it.
Winnings are never guaranteed. Gaming is never a source of income. Every game is random and outcomes are never guaranteed.
Take regular breaks. Take regular breaks instead of playing for long stretches at a time.
Never play under the influence of alcohol or drugs. In this state, your judgment is impaired and the risk of harm increases significantly.
Put family and relationships first. Gaming should never take priority over your personal relationships.
Use these tools to stay in control of your gaming at all times
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. Raising it requires a 7-day waiting period.
Decide upfront how much you're willing to lose in a given period. Once you hit that limit, no further bets can be placed — automatically.
Set a daily time limit for how long you play. When the time is up, you'll get a reminder and the option to log out.
Take a break for 24 hours, 7 days, or 30 days. You won't be able to log in during this time. Clear your head, then come back.
Self-exclude for anywhere between 6 months and 5 years. During this period, your account will be fully suspended and all marketing communications will stop.
Receive pop-up notifications at set intervals with a quick summary of how long you've been playing and how much you've won or lost.
If you feel you need a break, follow these steps
Log in to your vb11 account and go to the Settings menu.
Click on the "Responsible Gaming" section and find the self-exclusion option.
Choose from 6 months, 1 year, 2 years, or permanent exclusion — whatever works best for you.
Confirm your request. It will take effect immediately and a confirmation will be sent to your email.
Reach us via live chat or email for direct support: support@vb11.biz
Think through the questions below honestly. If most of your answers are "yes", pause and consider reaching out for support.
Do you play beyond your set budget?
Do you keep playing just a little more after a loss?
Is gaming affecting your family life or work?
Have you borrowed money to fund your gaming, or are you considering it?
Do you feel restless or irritable when you're not gaming?
If 2 or more of your answers are "yes", please speak with our support team. We're here to help — no judgment.
You don't have to face it alone — let us know
Chat with us anytime via live chat, 24/7. A Responsible Gaming specialist is always on hand.
Email us at support@vb11.biz and we'll get back to you with full support within 24 hours.
Visit our Help Centre to learn more about responsible gaming.