Your personal data matters most to us. vb11 is committed to handling your information in a way that is fully secure, transparent, and responsible.
In Summary: vb11 respects your privacy. Your data is used solely to improve our services and maintain security — it is never sold or shared without authorisation.
When you open an account or use our services on vb11, we collect certain necessary information. Without it, we cannot provide a safe and transparent gaming experience. We only collect what we need — nothing more.
| Data Type | Example |
|---|---|
| Identity Information | Full name, date of birth, national ID number |
| Contact Information | Email address, mobile number, postal address |
| Financial Information | Mobile banking number, transaction history |
| Technical Information | IP address, device information, browser |
| Usage Data | Gaming history, betting records, login times |
As part of KYC verification, we may also collect copies of your national ID or passport. These documents are stored securely on encrypted servers.
We also collect certain information automatically — such as which pages you visit and how long you spend on them. This is used to improve the quality of our site.
Vb11 uses your data only for specific, legitimate purposes. Information is never used beyond those purposes. The key reasons we use your data are outlined below:
If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.
Vb11 follows the highest industry standards to protect your data. Our servers undergo regular security testing and are verified by independent third-party auditors.
We retain your data for as long as your account remains active and, where required by law, for up to 5 years. Once the retention period ends, your data is permanently deleted.
In the event of a data breach or security incident, vb11 will notify affected users within 72 hours.
Vb11 never sells your personal data. However, limited information may be shared with trusted third parties as necessary to operate our services:
All third parties are required to comply with vb11's privacy standards and may only use the information they receive for the specific purposes for which it was shared.
Vb11 uses cookies and similar technologies on its website to ensure the site functions correctly and to help personalize your experience.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
As a vb11 user, you have important rights over your own data. See below for a full breakdown of each right:
Vb11 is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected by mistake, it will be deleted without delay.
Vb11 may update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified by email.
For significant changes, a notice will be posted on the site and your consent may be requested. Continued use of the service after any changes will be considered acceptance of the updated policy.
We recommend revisiting this page from time to time — especially before any important activity on your account.
For any questions or complaints about our Privacy Policy, or to make a request regarding your data, please get in touch:
This Privacy Policy was last updated in January 2026. The next review is scheduled for July 2026.
The Core Pillars of Our Security Commitment
All your data is protected with 256-bit SSL encryption — both in transit and at rest.
Vb11 never sells your data. Only limited information is shared with third parties, and solely for the purpose of operating our services.
You can request to view, update, or delete your personal information at any time. You're always in control.
Our security systems are regularly audited by independent third-party experts. Any vulnerabilities identified are addressed immediately.
Opt out of promotional communications in one click. We respect your preferences.
Our support team is always on hand for any data protection queries. Reach us via live chat for a response within minutes.